At spincurve.shop, we are committed to providing high-quality women’s bags and excellent service. If you are dissatisfied with your purchase or encounter a problem, please follow the return and exchange policy below.
- Return and Exchange Request
If the product is defective, damaged in shipping, or the wrong item was delivered, please contact our customer service team within 30 days of receiving the product to request a return or exchange.
Please submit your request by email or phone and provide your order number, product information, and a description of the problem.
Returns or exchanges without a request or after the specified timeframe may not be accepted. - Return and Exchange Requirements
The product must be new, unused, and in its original packaging and accessories.
Traces of use, damage, or missing accessories may affect return or exchange eligibility.
Limited-time promotional items or gifts may not be eligible for returns or exchanges. Please refer to the product page for details. - Return and Exchange Process
Contact customer service to submit your return or exchange request and obtain a Return Material Authorization (RMA) number.
Securely package the product and return it to the return address provided by customer service. After we receive the product and confirm that it meets the return and exchange conditions, we will process the refund or exchange within 3-5 business days. - Refund Instructions
The refund will be returned to the original payment account, usually 3-7 business days to the account, the specific time depends on the payment platform.
The shipping costs incurred due to personal reasons are borne by the customer; the shipping costs for returns due to product quality or transportation damage are borne by us. - Exchange Instructions
If you need an exchange, please indicate the model or specification of the product you want to exchange in the return application.
Exchange products must be processed if the inventory allows. If the inventory is insufficient, we will provide a refund option. - Contact Information
If you have any questions or need assistance, please feel free to contact us:
Email: rossy@spincurve.shop
support@spincurve.shop
Tel: (341) 241-9400
Address: 2420 SW 3RD ST APT 4, MIAMI FL 33135